Tag Archives: Involvement

NIHR Greater Manchester PSTRC Meet the Team – Sally Giles

12 May

The seventh in our NIHR Greater Manchester PSTRC ‘Meet the Team’ series introduces Sally Giles, Research Fellow in our Core PPI research theme

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Thinking outside of the box: presenting patient safety issues creatively

30 Mar

by Sally Giles, Research Fellow in PPI Research and Jackie Nightingale, member of the Greater Manchester PSTRC Research User Group

In 2016 Sally Giles (Research Fellow, Core Theme) took part in the Academy of Creative Minds programme which brought together a dynamic, disparate group of artists, from composers to circus performers, directors to writers. These artists shared their ‘tricks of the trade’ with health researchers, to help them build confidence and expertise in using the creative arts to convey research messages in a more powerful and meaningful way.

As part of the programme Sally was required to work with one or more of the artists to produce a creative way of conveying a research message of her choice.  Sally worked with a circus performer to develop a way of highlighting communication issues in general practice and how this can affect patient safety.  As part of this process Jackie Nightingale (a member of the Greater Manchester PSTRC Research User Group) was asked to get involved in developing this performance.  Jackie played a starring role as the main patient in the scene.  Their full performance was a major part of the NHS R+D North West Annual Research Conference (video above).

Both Jackie and Sally thoroughly enjoyed the experience and would recommend the course to anyone who would like the opportunity to think outside of the box when trying to get research messages across in an enjoyable and innovative way.

Patient Safety in Dentistry

29 Jul

By Barry Kinshuck, Dental Adviser representing the British Dental Association

BDA Logo

My name is Barry Kinshuck and I have been asked to represent dentistry by the British Dental Association in the excellent project to be undertaken by the James Lind Alliance Primary Care Patient Safety Priority Setting Partnership.

As a dental practitioner in Wigan for nearly 40 years and a dental adviser in Wigan and now Greater Manchester I have seen continuous changes and improvements in patient safety in dentistry.

The dental profession is committed to providing safe dental care, which is necessary for ensuring good general health, and aims to minimise risks and establish an open culture of patient safety, in which practitioners can learn from their own and others’ experience.

Duty of Care

Responsibilities for health and safety are set out in the Health and Safety at Work Act 1974 (the Act) and associated regulations. The Act seeks to protect all those at work – employers, employees and the self-employed, as well as members of the public who may be affected by the work activities of these people.

Care Quality Commission inspects dental practices and wants to see evidence that a dental practice is:

  1. Safe
  2. Effective
  3. Caring
  4. Responsive to patients’ needs
  5. Well led

Safety is top of the list and dental practices should be able to demonstrate how they:

  • Manage risk
  • Prevent infection
  • Provide suitable premises and equipment
  • Manage  and maintain equipment
  • Manage medical devices
  • How lessons are learnt and improvements are made when something goes wrong
  • What systems, processes and practices are in place to keep people safe and safeguard them from abuse?

The General Dental Council

This is the organisation that regulates dental professionals and in their document Standards for the dental team makes several statements of relevance with respect to patient safety:

  • Principle one (put patient’s interests first) states in standard 1.5.4 ‘You must record all patient safety incidents and report them promptly to the appropriate national body’.
  • Principle eight (raise concerns of patients at risk) states in standard 8.1 ‘You must always put patients’ safety first’.

The James Lind Alliance Primary Care Patient Safety Priority Setting Partnership provides an opportunity for the British Dental Association to understand what areas of patient safety matter most to patients and healthcare professionals.


Recruiting GP practices to validate the Primary Care Patient Measure of Safety (PC_PMOS)

3 Feb

by Sally Giles, Research Fellow in Core theme

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Study aims

The NIHR Greater Manchester PSTRC project is looking to validate a tool which captures patients’ views of safety in primary care (PC_PMOS). The aim of this tool is to provide feedback to practices about the strengths and weaknesses of the safety of the care they provide from the patients’ point of view. It is intended to be part of practice’s continual quality improvement processes. Details of its development can be found here: http://qualitysafety.bmj.com/content/early/2015/07/03/bmjqs-2015-004268.full


What we are asking practices to do?

We are asking local general practices to help us recruit patients to complete this tool which is a survey. Patients will be recruited by the reception/administration staff at general practices on the researcher’s behalf. Every adult patient (over the age of 18) presenting for their appointment at the practice over a designated 4 week period will be invited to participate in the study until 50 patients have completed it. They will be asked by the reception/administration staff at the practice to complete the PC_PMOS survey either before or after their appointment. Each practice will be provided with a secure questionnaire return box for patients to put their questionnaires in. Participants will also be invited by the reception/administration staff at the practice to complete the questionnaire again within one week of undertaking the first questionnaire for test-retest reliability purposes. Those who are willing to complete the questionnaire again will be given the opportunity to opt in and are asked to provide their email address and phone number so a link to the questionnaire can be emailed to them. The first 10% of patients who respond will be emailed a link to the questionnaire to complete.  The anonymised feedback provided by patients on this survey will be made available to practices after the study has been completed. In addition, each staff member at the practice will be required to complete a safety culture survey which should take no more than 20 minutes to complete. Demographic information about the practice and patient profile would also need to be provided to the research team.


What are the benefits of being involved in this study?

Completing the questionnaire will help the researchers to develop a reliable and valid tool that patients can use to provide feedback about the safety of their care to general practices. Each GP practice will receive a summary of the findings for their practice.



Each practice will receive £500 for taking part in the study. They will need to provide their financial details so that a contract can be drawn up and they are added to the University of Manchester financial system as a ‘supplier’. Once they have signed the contract, we then raise a requisition for a purchase order that relates to the services the practice has agreed to supply.



For further information about the study and to sign up to take part, please contact:

Dr Sally Giles, Research Fellow, NIHR Greater Manchester Primary Care Patient Safety Translational Research Centre, University of Manchester, Tel: 0161 306 8020, Email: sally.giles@manchester.ac.uk



Get Involved!

18 Dec

We are currently looking for people to get involved in our research by becoming a Core or Associate member of our Research User Group (RUG).


As a Greater Manchester-wide centre, we are keen to reach as many people as possible with our work and involve both patients and members of the public from the area. 

As well as our patient populations, we are particularly keen to reach people working in primary care (doctors, nurses, pharmacists, practice staff etc) and those who work in or have a specialist interest/knowledge in patient safety or research.

Our Research User Group (RUG) was established to work in partnership with the research teams, advising or assisting with research developments, and consists of:


Associate Members of the RUG

As well as receiving the regular newsletters, our Associate Members meet annually.  They will be actively involved in one (or more) of the research projects.  We are currently accepting applications for Associate membership, please see our website for further details.

Core Members of the RUG

The core group consists of ten members who meet every six weeks.  The elected Chair sits on the Executive Management Board.  Members are aligned to one of the research themes to ensure involvement sits at the heart of each research project and to help develop further ways to involve members of the public.


We are currently looking for a number of new members to join the core RUG.  You will need to use NHS primary care services (GP surgeries or pharmacies) in Greater Manchester, have a keen interest in health research and be able to commit to regular meetings (fees and expenses will be reimbursed).


For more information and to download as application pack for either Associate or Core membership, please visit our website.

Research Rookie finds her feet with medication safety

26 Sep

by Faith Mann, member of the Greater Manchester PSTRC Research User Group, affiliated to Medication Safety theme

Faith Mann blog photo_Sept 14

“Why on earth am I doing this? Whatever possessed me to apply for this?” Those were some of the thoughts running through my mind as I prepared to attend my first meeting of the RUG back in May this year. After almost three years of blissful retirement with no deadlines to meet, no meetings to attend and no blogs to write, I began to question why I had signed up to take part in anything as structured and potentially demanding as the RUG appeared to be. Yes, I was interested in and committed to the concept of patient safety, but was this going to be a good use of my time, and could I really make a positive contribution to the work of the RUG?

Those doubts began to evaporate in the course of the meeting. The established RUG members warmly welcomed the three new members, of whom I was one, and the Chair of the meeting took the trouble to explain the background and import of some agenda items that would otherwise have been bewildering to a newcomer. Most importantly, the meeting ran to time! At the end of it I felt that I had gained a good understanding of the RUG and how it relates to the research themes and I was beginning to see how I could make a contribution to its work.

I was pleased to be aligned with the Medication Safety theme because some members of my family have suffered from mistakes in prescribing so I’m powerfully aware of the need for health professionals to maintain high standards in the prescribing and dispensing of medicines. Likewise, I believe that the patient has a responsibility to check prescriptions and to take medication according to the doctor’s or pharmacist’s instructions, so there is work to do from both the health professional’s and the patient’s perspectives.

There’s a lot happening in the Medication Safety research theme and I’m still in the process of getting to grips with it all but, already, I’ve been able to assist with identifying some patient focus groups to be interviewed for the research about their experiences with medication and I’m involved in the planning for an event that will highlight the issue of medication safety as part of the Manchester Science Festival. I feel that I have been welcomed by the research theme lead and the research assistants and that my perspective as a member of the public and occasional patient is valued by them.

It seems to me that PPI is still a fairly new concept to the NHS and is something that is put into practice to different degrees across the organisation as a whole. That’s one of the reasons why I applied to join the RUG in the first place – so that I could take part in the debate and help to develop a better understanding of the benefits of PPI and the opportunity that it presents for a true partnership approach between patients and health professionals which can only lead to better understanding between those groups and better outcomes for service users. I’m looking forward to the next couple of years to see how the RUG, of which I’m now a part, will influence health services across Greater Manchester, and possibly beyond.

Research Rookie: Reflections on the Symposium

18 Sep

by Carolyn Gamble, Research User Group (RUG) member affiliated to General Practice theme

Carolyn G - Sept 14 blog photo

As a Research User Group (RUG) representative on the Patient and Public Involvement Evaluation Advisory Group (PEAG), I had the chance to co-present at the Greater Manchester PSTRC Research Symposium held in June about the internal and external evaluation process currently taking place in the Centre and my involvement as a RUG member.

I had the opportunity to work with Sally Giles, (Research Fellow, Core Theme) to formulate and present at the event. Even though I have experience in public speaking, presentations and delivering training – I was still very nervous! It was new material for me and a new audience too.

Once I arrived, I realised there were many familiar and friendly faces, researchers the RUG have been working with, and other RUG members in the audience, which enabled me to relax a little as I knew I was in a supportive environment.

The event was chaired by Dr Maureen Baker, Chair of The Royal College of General Practitioners and who was also the clinical director for patient safety at the former NHS Connecting for Health. She did a stellar job keeping the audience focused, and introducing all the speakers.

The researchers delivered presentations on their respective works (Presentations can be found here: http://www.population-health.manchester.ac.uk/primary-care-patient-safety/presentations/) and they elicited a range of reactions and questions from the audience – who were noticeably engaged in the subject of patient safety!

Sally and I delivered our presentation on the importance of evaluating the impact of PPI activity, some examples of our impact. We spoke about the internal evaluation activity undertaken by Sally and Jill Stocks, paired with the external evaluation by Jonathan Boote, the methods used to evaluate the impact and some of the interim findings.

I had the chance to present about my experience as a RUG member and my involvement in the PEAG. I spoke about the selection process we undertook when applying for the RUG, what my motivations for joining the project were, and how I found out about it in the first instance. I talked about my experiences of being affiliated with the GP theme, and highlighted some of the areas that we have been involved in, for example helping to undertake systematic reviews, and opportunities to gain new skills. I always feel encouraged to get involved, at whatever level suits me, and I feel I have excellent communication with my research theme leads and research assistants.

The keynote speaker, Richard Roberts (GP and Professor from the University of Wisconsin) wrapped up the day and spoke about patient safety in the US entitled “Reflections on Patient Safety: Shattered, or a one way Mirror?”

He was engaging and entertaining as a speaker. I subsequently discussed the day with Cara Afzal, the current Vice Chair of the RUG who also thought he was great and commented “He challenged many of the assumptions about patient safety, offering a fresh perspective.”

When the symposium ended, I realised how far we have come in the past year or so, and I felt a sense of belonging, and I felt proud to be a part of this important project.

“More important than knowing the disease is knowing the person with the dis-ease.”
– Richard Roberts (GP and Professor from the University of Wisconsin)