A new career in patient safety…thanks to the Community Pharmacy Patient Safety Collaborative!

13 Nov

David Mehdizadeh_photo_cropped_small

by David Mehdizadeh

Joining the Community Pharmacy Patient Safety Collaborative for me was to gain new insights and new experience in healthcare. I have always had a passion for improving systems and reducing errors, and this collaborative within the NIHR Greater Manchester PSTRC allowed me to take this one step further. This project certainly took me out of my comfort zone as a community pharmacist, and I relished the opportunity to explore and gain new skills!

Meeting regularly with fellow community pharmacists, and researchers within the Greater Manchester PSTRC at The University of Manchester was a rewarding and unique experience. As healthcare professionals, we all have a responsibility of caring for patients safely, and therefore it was refreshing that we could spend protected time solely on patient safety within our practice. This involved learning elements of “improvement science” for improving work systems, sharing and discussing real life patient safety incidents and reflecting on our experiences, all within a non-judgmental and supportive environment.

One of my highlights was being trained up to develop “safety cases” for our individual pharmacies; identifying problem areas which could lead to patient safety incidents and subsequently targeting areas for improvement. Members of my pharmacy team were really supportive of this, and identified areas for improvement in our dispensing of high risk opioid products. This led to higher quality dispensing in this area, but ultimately changed the culture amongst the team, and encouraged the team to prioritise patient safety, and continually reflect on their practice. This was a real success for our pharmacy, and changed the safety culture for the better.

I would highly recommend other community pharmacists and technicians to get involved with the Community Pharmacy Patient Safety Collaborative. You never know what doors this could open for you!

For me, it gave me a platform to explore patient safety further, and to re-evaluate my career goals. This led to me pursue a career in patient safety, and in October 2018 I will be commencing a full-time NIHR PhD studentship at the University of Bradford (in partnership with the NIHR Yorkshire and Humber PSTRC), with the title “Digital Decision Support for Safer Prescribing.” My experience in the collaborative was instrumental in developing a strong application for this PhD programme, and I am grateful to the team at the Greater Manchester PSTRC for providing me with this opportunity.

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