Archive | August, 2016

Community Pharmacy Patient Safety Collaborative part two: Assessing safety

31 Aug

by Sarah Wood, Member of the NIHR Greater Manchester PSTRC Community Pharmacy Patient Safety Collaborative

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I heard about the community pharmacy patient safety collaborative about 6 months ago through an advertisement by Community Pharmacy Greater Manchester. As a community pharmacy operations manager with some previous research experience, I have a keen interest in assessing and improving the safety of the many processes in community pharmacy and learning from other industries and experts to do so. As such, I wrote to Dr Penny Lewis to see how I could get involved.  Since then I have been attending monthly training sessions at the University and trying out my new skills back at the pharmacy I work in.

One particular risk to safety that I am interested in are interruptions, such as the phone ringing or customers waiting at the counter. These interruptions are a common occurrence in community pharmacies and can lead to problems when they disturb pharmacy staff who need to focus on the task dispensing medicines accurately. As a result of my involvement in the collaborative, I have produced a safety case on interruptions in the dispensing process in one of my pharmacies and have also identified potential areas for future safety cases. The process of gathering the data, observing the pharmacy, consulting on safety issues with my colleagues and writing up the safety case has made me view company safety mechanisms completely differently. An example of this is how we record errors in community pharmacy: it’s easy to get caught up in how many errors are reported and why they are happening (obviously very important) but we don’t always look at what is best for our staff and which recording mechanisms are easier for them to use on a day to day basis – this is something I will be looking at in future.

The collaboration is also taking on more community pharmacy professionals and, as such, one of my colleagues, an accuracy checking technician, will be joining me in the production of the next safety case. This will be even more beneficial for our company as we can produce and compare safety across different branches.

In the next stage of the collaborative I aim to put together a business case for improving safety. There are obvious, clinical reasons for improving safety in community pharmacy but not much is known about the impact a lack of safety has on our business e.g. loss of customer confidence and possibly loss of custom. This is something I think the wider profession will be interested in and may encourage businesses to be even more proactive when addressing safety issues.

Read part one of the blog series.

Read part three of the blog series.

NIHR Greater Manchester PSTRC Meet the Team – Sudeh Cheraghi-Sohi

26 Aug

The fifth in our NIHR Greater Manchester PSTRC ‘Meet the Team’ series introduces Sudeh Cheraghi-Sohi, Research Fellow in General Practice theme.

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